GovMaker Conference

GovMaker Conference

GovMaker 2019, April 29-30, Fredericton Convention Centre


November 20, 2017

8:30 am Welcome

Karina LeBlanc, Executive Director, New Brunswick Social Policy Research Network

Co-Chair Cheryl Hansen, Chief Information Officer, Enterprise Information, Technology and Risk, and Office of the Chief Information Officer / Treasury Board / Government of New Brunswick

Co-Chair Cyrille Simard, Mayor of Edmundston

9:00 am Keynote I – Ontario’s Change Mission in a Digital Age

Hillary Hartley, Chief Digital Officer for the Province of Ontario.

In today’s world, people expect government services to be as simple and intuitive as streaming a show on Netflix or booking a vacation through Expedia. To meet these expectations, innovative public sector organizations are applying user-centred, lean and agile methodologies, and modern tech, to radically transform the design and delivery of services. Ontario has become a North American leader in the global movement to improve the online experience for people.  Ontario’s first Chief Digital Officer, Hillary Hartley, joins us to share her organization’s bold vision of change, and discuss how the Ontario Digital Service is partnering with all parts of government to make services simpler, faster and better in the 21st century.

10:00 am BREAK

10:30 am Concurrent Stream: Innovation

Panel – Using Technology to Build a Better Society: Addressing Social Challenges through Digital Collaboration and Citizen Engagement

Natalie Frank, Manager, Employment and Social Development Canada Innovation Lab

Meghan Hellstern, Education and Community Program Manager, Code for Canada

More information.

The Employment and Social Development Canada (ESDC) Innovation Lab has been exploring different ways to engage citizens in technology to address social challenges. In 2016, the ESDC Innovation Lab experimented alongside Code for Canada/Urban+Digital and collaborated with Civic Tech Toronto to inspire the civic tech community to participate in a Youth Employment Challenge (YEC). The challenge was designed to answer the question, “how might civic tech be used to improve youth employment in Canada?”. During the six-week challenge, the civic tech community was inspired to prototype as well as to produce learnings about how government can use civic tech to engage and collaborate with communities. Outcomes from the project included six prototypes demonstrating a range of approaches for how civic tech could help improve youth employment in Canada.

This panel discussion will build from the YEC experience to explore and draw inspiration from lessons learned in how government can use civic tech to engage and collaborate with communities. It will examine different techniques for engaging citizens as creative partners for addressing social issues, in ways that produce useful prototypes and learning. ESDC’s experience with using a “hackathon” approach to tackle challenging social issues such as homelessness will also be shared and the panel will discuss the growing movement of civic-tech and the considerations for government to fully seize the potential.

This session is designed for active engagement of participants and will emphasize dialogue between panelists and the audience. Come prepared to ask questions, share experiences and challenge one another.

10:30 am Concurrent Stream: People Power

Panel: Prioritizing Data and Information for Release

Moses Iziomon, Senior Project Advisor, Open Government, Chief Information Officer Branch, Treasury Board of Canada Secretariat, Government of Canada.

Erin Flood, Founder, The Go Do Project

Rob Davidson, Principal Consultant and Founder of Veracify

Tracey Lauriault, Assistant Professor of Critical Media and Big Data, Communication and Media Studies, in the School of Journalism and Communication at Carleton University

More information.

Four experts from different perspectives will present how they think government data should best be prioritized for release as open data. The perspectives might include business, research, accountability and NGO users of data. Panelists will be asked to present ideas about how to measure and identify high value data that is not already open. This could be expected to include a conversation about how we might better enable demand for open data to be recognized and responded to within the open data ecosystem.

After the panel we will facilitate a short discussion with the intention of understanding the breadth of the problem and potential solutions. The hope is that we can build a collective knowledge base using the information gathered at the conference as seed material for a collection on GCcollab.

11:30 am Keynote II – Governance in the Digital Age: On Technologies and Tensions

Kent Aitken, Outreach and Engagement, Open Government, Government of Canada

What can or should the digital era change about how government works? We’ve heard answers to that question for decades – more open, connected, responsive, user-centric, nimble, proactive – but the changes in response often seem to be at the surface level, not the structures or systems level. This session will look at why we need to invest and commit to systems change, and why it’s so easy to underestimate the challenges.

12:00 pm LUNCH

News from NouLAB

Teams from the Economic Immigration Lab will pitch their problem and current prototype to the group.  This will allow the teams to get feedback on their work, expose GovMaker attendees to the work NouLAB and the teams are doing, and provide an invitation for attendees to connect with the teams.

1:00 pm Concurrent Workshop: Leadership

Does Engagement Enhance Trust?

Susan Johnston, Senior Analyst, Privy Council Office

Rebecca Marland, Senior Analyst, Privy Council Office

More information.

This session will pick up on the conversation from Govmaker III about using the principles for meaningful engagement to measure the integrity of government-led consultative processes. Whether or not you attended last year, this is your opportunity to add your voice to help improve the way governments measure (and consequently conduct) public engagement.

Through this work, the Privy Council Office (PCO) seeks to understand the drivers of trust in public institutions, starting with the question: what contributes to participants’ sense that an “engagement” is meaningful? Determining these drivers of meaningful engagement will bring us closer to understanding the relationship between engagement and trust. It would allow public engagement practitioners to give evidence-informed advice to public servants and decision-makers about how to design engagement processes that work.

Participants of this workshop will learn Canadians views of government-led consultation practices, critique work-in-progress and co-design a plan on how to move forward. Be a part of this interactive workshop to shape our collective understanding of how we can determine whether or not public engagement enhances trust in government!

1:00 pm Concurrent Workshop: Innovation

Wicked Evaluation: The Role of Evaluation in Solving Complex Problems

Jamie Gamble, Principal, Imprint Consulting

More information.

Most of the persistent challenges of our time are “wicked.” They are difficult to address, and change with every attempt to address them, and they have causes and drivers that are interdependent and filled with uncertainties. Developmental evaluation is an approach to evaluation that helps social innovators to more effectively learn and navigate the complexities of wicked problems. This workshop will introduce the concept of developmental evaluation, look at examples of when it is a suitable approach to take, and explore what innovation and complexity means for evaluation.

1:00 pm Concurrent Session: People Power

1) Panel: Building the Open Government Movement in Canada 

Moderator: Thomas Kearney, Senior Project Officer, Open Government Secretariat, Chief Information Officer Branch, Treasury Board of Canada Secretariat

Richard Pietro, Founder, Open Government Productions

Sara Taaffe, Public Sector Analyst, T4G and Co-founder, Open Data Atlantic

Lisa Hrabluk, Founder, Wicked Ideas

Sandi MacKinnon, Executive Director, Greater Fredericton Social Innovation

More information.

Open government (meeting citizen demands for participation, transparency and accountability) is most meaningful when it is based on strong, cross-sector collaboration and co-creation.  In Canada, there is room for growth in terms of greater citizen and civil society participation in the open government stakeholder movement.

Panelists representing government, civil society, business and academia will present their thoughts on strengthening and mainstreaming open government in Canada. In particular, they will be invited to consider the role of civil society in driving open government to date, and the scope for deeper collaboration going forward.

Questions to be discussed include:

  • Do we even need an open government movement?
  • What do we mean by an open government movement?
  • What are the characteristics of successful movements and how does open government in Canada compare?
  • Have we built it already? If so, where and how? If not, why not?
  • Have we failed to make government interesting to Civil society?
  • Assuming we want a national movement, what do we need to do to make it happen?

The presentations will be followed by Q&A and a short knowledge capture session to be shared with participants after the conference.

2) Lightning Talks

Establishing a Real-Time Governance Agenda

Taylor Gray, Objective Realities Inc.

More information.

Governance is the culture, structure, and practice of decision-making. Good governance requires an agenda—the identification of priorities as well as actions to be undertaken and/or conditions to be tolerated to achieve these priorities.

Establishing a governance agenda is relatively straightforward in the context of self-governance and corporate governance given the comparatively limited number of vested interests and the direct connection between the governed and the governor(s). Public governance, in contrast, is anything but straightforward. How do we establish a public governance agenda in a landscape of seemingly ever-increasing and ever disparate interest groups as well as multiple levels of inter-mediation between the governed and the governors?

A public election every four years may populate the structure of decision-making but does it truly establish an agenda? Have our interests, concerns, opportunities, and challenges—in short, our priorities—not shifted within a rapidly evolving world since the last election? Between elections perhaps we could rely on polling and surveys to supplement the governance agenda; yet if these were reliably accurate, Hillary Clinton would be the President of the United States of America and Great Britain would not be leaving the European Union.

Public elections, issue polling, and surveys have long provided a foundation to our governance agendas, but it is time to introduce a few new tools: Big Data and Machine Learning. Our ever deepening relationship with the internet—personally, professionally, and infrastructurally—allows us to observe and know more about our collective selves than ever before. Could we not analyze and contextualize issue salience, scale, and sentiment data to inform our governance agenda in real-time? We think we can, and that is exactly what we aim to do.

Creating a Living Lab to End Generational Poverty

Donna Gates, Living SJ

More information.

Living SJ is the collective leadership of Greater Saint John committed to ending generational poverty in our city. Our focus is intentional. Saint John has the highest rate of child poverty in Canada. To combat this, our community is striving to equip parents and children with the tools and skills necessary for both to succeed. Living SJ is New Brunswick’s living lab to end generational poverty that builds the essential social foundations – education, health, employment, and citizen engagement – for economic growth.

In May 2017, the New Brunswick government announced it will provide $10 million over the next five years to Living SJ to create a Social Innovation Fund. The Social Innovation Fund represents a strategic partnership with the Province to experiment, innovate and test new initiatives based on sound evidence to help end a lifetime of poverty for our children. The goal of the Innovation Fund is to create an intentional space for change makers with dedicated time and resources to try new ideas, innovate and learn. This will result in community and government co-creating new policies, services and programs to achieve greater impact and a significant return on investment. This short lightning presentation will provide an update on our intention, design process, how we are incubating innovative ideas, and future directions and aspirations.

Empowering New Brunswick Older Adults: Mobilizing Knowledge Effectively

Janet Durkee-Lloyd, Assistant Professor of Gerontology and Psychology at St. Thomas University.

More information.

New Brunswick currently has the  designation of Canada’s oldest province, with 19.5 of the population aged 65 years and older (StatsCanada, Census 2016).  It is expected that the number of people in this age group will increase by 5.56% per year (CIHI, 2017). Therefore, governments needs to effectively collaborate with this segment of the population to ensure effective mobilization of knowledge regarding programs and services. This will indirectly contribute to an increased quality of life for those older adults living in New Brunswick.

This brief presentation will highlight four points which should inform mobilization of knowledge for older adults in the digital age.

  1. Age should not be the single determinant of understanding the population: 65 is not 80. The use of digital services varies by age; 65 year olds are generally more comfortable than 80 year olds in using digital tools to access information and services. The young old are more likely than the old to have and use electronic devices and are less likely to have physical difficulties which can restrict usage.
  2. Digital services can enhance quality of life for older adults.
  3. The majority of older in New Brunswick are on fixed incomes which may have a direct impact on the ability to own electronic devices or pay for internet/data services.
  4. Senior Power: older adults are a rich resource that are ready and able to learn and share the means and ways in which digital services can be empowering. When government includes older adults as part of the policy making process and the delivery of services everyone benefits.

Is it time for 211 in New Brunswick?

Randy Hatfield, Executive Director, Saint John Human Development Council

More information.

211 is a state-of-the-art means of connecting people to the services that they need – and that they may not even know they need. It is a proven navigation tool to guide people through the myriad government and community services that touch on a given problem or need. Information referral specialists, trained to probe appropriately and with the added value of analytics, connect callers to more (and more connected) services than the person’s original discrete enquiry might suggest.

This many people can’t be wrong. The 211 Greater Montréal website will be launched January 1st 2018 and the phone service will be available April 1st 2018.  Saskatchewan plans to be operational by early 2018. 211 is now the gold standard for providing life-critical information to citizens in Ontario, Nova Scotia, Alberta and BC.

211 helps most those who can least help themselves, and New Brunswick has more than its share of vulnerable individuals and families who need that extra help. 211 is the difference between just being told where the nearest food bank is located and being guided in addition to all the community and government resources that can help a citizen take tangible steps towards food security.  Could NB implement 211? Can it afford not to?

The CONNECT Project

Caroline Jose, Research Associate for the Maritime Strategy for Patient-Oriented Research (SPOR) Support Unit

More information.

In New Brunswick, parents of young autistic adults have claimed for autism treatments and residential centers for their severely affected children for more than 6 years, without answers. Therefore, a working group on the issue of Autism Spectrum Disorder (ASD) adults in the Maritimes has started to exchange on the needs of this population in summer 2016. The barriers to address the adults issue were the same in the three provinces: lack of knowledge and evidence-based examples of care and support, lack of research capacity on ASD adults, lack of coordinated communication among the research community, the autism advocates and families and the decision-makers. It was evident from those preliminary discussions that a coalition of researchers, stakeholders and families living with autism was needed to synergize individual efforts and tackle the lack of knowledge and services on this population.

The CONtiNuity of carE and support for autistiC adulTs (CONNECT) study emerged from those discussion and aims at:

  1. Portraying the adult ASD population and its service needs via surveys;
  2. Facilitating the development of a Maritime inventory of services and their availability to the public; and
  3. Sharing and transferring knowledge resulting from this project and the best practices in autism to health and social service providers, policy-makers and the ASD community through several targeted approaches.

With this project, decision-makers will have access to a portfolio of evidence-based tools, created in collaboration with autistic adults, their families and other key knowledge users to improve the continuity of care and support.

Developing Canada’s Next Action Plan on Open Government

Thomas Kearney, Senior Project Officer, Open Government Secretariat, Chief Information Officer Branch, Treasury Board of Canada Secretariat

More information.

The Government of Canada belongs to the Open Government Partnership in support of their vision “that more governments become sustainably more transparent, more accountable, and more responsive to their own citizens, with the ultimate goal of improving the quality of governance, as well as the quality of services that citizens receive.”

Every two years we renew our action plan based on consultations with Canadian citizens, business, academia and civil society. This year as we embark on the engagement to create the plan for 2018-20 we will be working closer than ever with partners to co-create commitments with impact.

This presentation will introduce the national engagement plan and highlight opportunities for people to get involved both at GovMaker and as part of the schedule series of events.

Govmaker happens near the beginning of our engagement cycle, so feedback from the audience is well timed to influence the approach we take in developing the Canada’s 4th Action Plan.

Canada’s Priorities for the Open Government Partnership

Moses Iziomon, Senior Project Advisor, Open Government, Chief Information Officer Branch, Treasury Board of Canada Secretariat, Government of Canada

More information.

The Government of Canada is pleased to be joining the Open Government Partnership Steering Committee.  We know that our election to this Steering Committee is a testament to the work we are doing to advance open government domestically. It is also a nod from our partners around the world, who see Canada as a country that has a lot it can contribute internationally. We are excited to play a greater role in the global open government movement, engaging with partners in government and civil society around the world to promote the values of openness and transparency. During this presentation we will elaborate on how, as a member of the Steering Committee, Canada will drive the OGP to focus on three key priorities. In summary, the presentation will elaborate and highlight 3 main priorities, our plans to accomplish them and why they are so important.

Agile vs Waterfall: Hacking Procurement to Open Government

Thomas Kearney, Senior Project Officer, Open Government Secretariat, Chief Information Officer Branch, Treasury Board of Canada Secretariat

More information.

This lighting talk will provide insight into agile procurement practices and their relevance to open government. Open government is about much more than publishing data and information. As we seek to consolidate the open government movement in Canada, practitioners face a clear imperative: we must deepen the kind of collaboration that we pursue with external actors, and we must make more effective use of digital tools. New agile, iterative and challenge-based approaches to procurement are expected not only to render better outcomes for government; they are also expected to make procurement processes more accessible to smaller companies that might not traditionally bid. The presentation will give quick examples of agile procurement, including the case of Canada’s new Open by Default Portal, and their implications for digital and open government going forward.

3:00 pm BREAK: Meet the Lightning Speakers!

3:30 pm Keynote III – Data and Technological Citizenship: Principled Public Interest Governing

Tracey Lauriault, Assistant Professor of Critical Media and Big Data, Communication and Media Studies, in the School of Journalism and Communication at Carleton University.

In this GovMaker Keynote I will introduce the concept of technological citizenship, I will discuss what principled public interest governing might look like, and how we might go about critically applying philosophy in our daily practice.

Learn more.

Canada is a data and technological society. There is no sector that is uninformed by data or unmediated by code, algorithms, software and infrastructure. Consider the Internet of Things (IoT), smart cities, and precision agriculture; or smart fisheries, forestry, and energy and of course governing. In a data based and technological society, leadership is the responsibility of all citizens, a parent, teacher, scholar, administrator, public servant, nurse and doctor, mayor and councillor, fisher, builder, business person, industrialist, MP, MLA, PM, and so on. In other words leadership is distributed and requires people power. This form of citizenship, according to Andrew Feenberg, Canada Research Chair in Philosophy of Technology, requires agency, knowledge and the capacity to act or power. In this GovMaker Keynote I will introduce the concept of technological citizenship, I will discuss what principled public interest governing might look like, and how we might go about critically applying philosophy in our daily practice. In terms of practice I will discuss innovative policy and regulation such as the right to repair movement, EU legislation such as the right to explanation, data subjects and the right to access and also data sovereignty from a globalization and an indigenous perspective.

4:30 pm Closing Remarks

4:45 pm Reception


November 21, 2017

8:30 am Opening Remarks

Co-Chair Cheryl Hansen, Chief Information Officer, Enterprise Information, Technology and Risk, and Office of the Chief Information Officer / Treasury Board / Government of New Brunswick

Co-Chair Cyrille Simard, Mayor of Edmundston

Judy Wagner, Clerk of the Executive Council and Secretary to Cabinet, Executive Council Office, Government of New Brunswick

8:40 am Keynote IV – Long Tales: Stories of Making Labs Work Inside and Outside Government

Alex Ryan, Vice President of Systems Innovation and Program Director, MaRS Solutions Lab

Five years ago, there were three social innovation labs in Canada. Today, there are at least 31. In this talk, I will share stories from Canada’s social innovation labs. I will also share my experiences and lessons from co-founding Alberta CoLab inside government and running MaRS Solutions Lab outside government. The talk will focus on the craft of public and social innovation for addressing complex situations.

9:15 am Concurrent Session: Innovation

Workshop: Exploring Social Movements Thinking for Leading Large Scale Change in Health and  Social Services Systems

Judith Holton, Associate Professor, Management Studies, Ron Joyce Centre for Business Studies, Mount Allison University

Workshop Purpose:  To explore social movements thinking as an approach to leading large-scale change in health and social services.

More information.

Rationale for Workshop: The availability of quality health care is a key concern for many. Technology, innovation, demographic shifts and fiscal constraints pressure the design, delivery and sustainability of effective and efficient health services. Escalating pressures for change, however, must compete with persistent demands and expectations from both politicians and the public. Efforts to streamline services and rationalize spending remain particularly difficult when leveraged against public pressures to sustain current levels of service. Increasingly, leaders and managers acknowledge that continued reliance on planned approaches to change fails to recognize the complex adaptive nature of such systems and simply will not deliver the radical change necessary to produce ‘second order’ sustainable change (Sun & Scott, 2005). New models and new approaches are needed, offering a more ‘intelligent’ response to stakeholder engagement in leveraging both cost reduction and quality improvement.

Background: Throughout history, social movements have played a key role in societal change (Crossley, 2002; Hawken, 2007). Their features of community organizing and voluntary, co-ordinated and cause-oriented mobilization can attract commitment and engagement across a diverse range of participants and result in sustained large scale, complex social change. A social movement perspective may offer a fresh approach to leveraging large scale transformational change by offering a different, but complementary, approach to current quality improvement thinking and practice (Bate, Robert & Bevan, 2004). Rather than seeking to implement and manage change simply through persuasion and compliance, a social movements approach seeks to engage and mobilize commitment to change through connecting the need for change with personally held values at both the individual and community level. Social movement efficacy depends on the broad development of leadership practices that motivate commitment, encourage risk taking and imagination through shared values. Values are articulated as public narrative and channeled through collective knowledge and resources into action based on commitment, intrinsic reward and accountability for measurable outcomes (Bevan, 2012; Ganz, 2007).

The objective is to shift focus from compliance to commitment through a broader citizen engagement with health-related social action and community-based interest groups. The approach resonates with the concept of open innovation in technology development which strategically leverages internal and external sources of ideas to foster innovative solutions (Chesbrough, 2010).  Through open innovation, organizations are encouraged to diffuse internal silos of expertise by weaving in personal networks that reach beyond narrow specializations. It is proposed that an approach blending powerful change methods from social movements thinking with mainstream quality improvement approaches may hold similar ‘open innovation’ potential in addressing the challenges facing health systems.

Workshop Methodology: Workshop participants will be introduced to two pilot initiatives conducted in the UK that leveraged social movements thinking in mobilizing energy for large-scale health and social system change (Holton, 20015). Working in small groups, participants will consider the transferability potential of a social movements approach for mobilizing public participation in New Brunswick’ health and social care systems.


Bate, S.P.; Robert, G. and Bevan, H. (2004) ‘The next phase of health care improvement: what can we learn from social movements?’ Quality & Safety in Health Care, 13(1): 62-66

Bevan, H. (2012). Some Ideas for Complex Projects: Mobilisation and strong/weak ties. WebEx presentation to the Ashridge Leading Complex Projects Action Research Consortium, January 16, 2012.

Chesbrough, H. (2003). Open Innovation: The new imperative for creating and profiting from technology. Boston: Harvard Business School Press.

Crossley, N. (2002). Making sense of social movements. Buckingham, UK: Open University Press.

Ganz, M. (2007). Telling Your Public Story: Self, us, now. Kennedy School of Government.

Hawken, P. (2007). Blessed unrest: How the largest movement in the world came into being and why no one saw it coming. New York: Viking.

Holton, J.A. (2015) Exploring social movements thinking for leading large-scale change in health and social services systems. Journal of Corporate Citizenship, 2015(58), pp.102-118.

Sun, Peter Y.T. & Scott, J. (2005). Sustaining  Second-order Change Initiation: Structured complexity and interface management. The Journal of Management Development, 24(10), 879-895.

9:15 am Concurrent Workshop: Innovation

Tabletop Prototyping for Policy Development

Alex Ryan, Vice President of Systems Innovation and Program Director, MaRS Solutions Lab

Amanda Hachey, Director, NouLAB

More information.

This workshop is an introduction to tabletop prototyping for policy. Learn the difference between a prototype and a pilot and between vertical and horizontal prototypes. Practice prototyping for policy in small groups to think with your hands to unlock unexpected insights. Learn how to receive feedback from users to rapidly refine your prototype.

9:15 am Concurrent Workshop: People Power

Accelerating Open Data Across Canada: Focus on Cities

Moses Iziomon, Senior Project Advisor, Open Government, Chief Information Officer Branch, Treasury Board of Canada Secretariat, Government of Canada

Jury Konga, Associate, OpenNorth

More information.

Many cities want to improve service delivery and increase the level of citizen engagement by opening up their data. However, they are not sure on how to do this. This workshop is premised on a pilot project between Open North and the Government of Canada to develop a do-it-yourself (DIY) open data toolkit for municipalities.

The workshop will discuss how the toolkit works, best practices in implementing open data initiatives, solutions to common challenges and steps in moving from a pilot open data project to a more mature open data program. Feedback received from the session will be helpful in developing potential follow-up products and resources that would further support cities in their efforts to implement and grow their open data programs.

Ensuring data and information on city initiatives are more easily discoverable and usable by citizens will help them to make better-informed choices about the services they receive.

11:00 am BREAK

11:15 am Open Data Visualization Challenge

12:15 pm LUNCH

1:00 pm Announcing of Winners of the Open Data Visualization Challenge

1:15 pm Beginning the Conversation on Digital Government

Sean Boots, Technical Advisor and Analyst, Canadian Digital Service, Treasury Board of Canada Secretariat, Government of Canada

More information.

Between September 2016 and February 2017, the digital government team at TBS (the Treasury Board of Canada Secretariat) travelled across Canada meeting with digital experts, provincial and municipal governments, academic researchers, and the technology community to hear perspectives and ideas on digital government and service delivery.

These ideas and insights helped form the basis for the creation of the Canadian Digital Service, which was launched in July 2017.  This presentation will share the feedback and ideas gathered at these engagement sessions, which included perspectives on how to organize digital government units, how to recruit and empower digital talent within public sector organizations, how to build solid foundations with modern technology approaches and infrastructure, and how to deliver digital services in a user-centred and design-oriented way.

1:45 pm New Brunswick’s Digital Transformation

Cheryl Hansen, Chief Information Officer, Enterprise Information, Technology and Risk, and Office of the Chief Information Officer / Treasury Board / Government of New Brunswick

Cathy Simpson, Vice President, T4G People and Culture & Founder, UP+GO

Kent Aitken, Treasury Board of Canada Secretariat

Cyrille Simard, Mayor of Edmundston

More information.

Open Government and Digital Transformation mean doing a 180: putting the citizen at the centre of government. The Digital NB Strategy was therefore highly consultative. Approximately 7000 citizens, 500 GNB staff and external stakeholders (including youth) were engaged in interactive workshops or surveys. In addition, senior team members undertook more than 60 one-on-ones with key private-sector players and senior GNB officials. Digital NB contains the energy, ideas, and aspirations of hundreds of dedicated people. People were keen to talk, so GNB listened. GNB CIO, Cheryl Hansen, will talk about the strategy and then moderate a discussion on its potential impacts with panelists from the private sector, the Government of Canada, and a municipality.

2:30 pm BREAK

3:00 pm Keynote V – Mobilizing Minds in the Public Service: Evoking Our Intrapreneurial Spirit

Colleen McCormick, Director of Economic and Corporate Initiatives, Ministry of Jobs, Trade and Technology for the province of British Columbia

Intrapreneur  n.  a person within a corporation who is given the freedom and resources to initiative projects, business ventures, etc.

“We are the ones we have been waiting for.”

– The Hopi Elders

To thrive as a public service of excellence, we can’t continue to place key challenges in the hands of a few – we must put them in the hands of many. Building an inclusive, democratic society starts with good government and responsible leadership. Responsible leadership begins with finding simple ways to deploy People Power – the wealth of collective intelligence, talent and expertise locked deep within the fabric of our institutions. In this talk, I’m inviting you to reimagine the next generation of public service – Now is our time to redefine our roles as public servants. Let’s see ourselves as social change catalysts, network-accelerators, compassionate convenors and relentless solution-seekers.

To the hopelessly optimistic public servant, my talk is dedicated to you.

4:00 pm Closing Remarks

Nick Scott, Executive Director, Open Government and Innovation in Executive Council Office at the Government of New Brunswick

Thank you